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The
VeriSign Secured Seal should display within 2 hours of installation
after your SSL Certificate has been validated. Before contacting VeriSign
support, check the most common reasons why the VeriSign Secured Seal
did not appear on your page.
Your domain has not been verified.
The
VeriSign Secured Seal will not appear on a domain until your SSL Certificate
has been approved and issued. Make sure your SSL Certificate had been
authenticated and wait at least 24 hours before contacting VeriSign
support.
Your common name has not been added to the
database.
VeriSign
must add your common name to the database the first time the seal is
installed. In most cases your seal will be available for display within
2 hours. If this is the first time you’ve installed the seal using this
common name, please allow up to 24 hours before contacting VeriSign
Support.
The common names don’t match.
The
common name must match the common name for the certificate exactly.
For example, if the certificate's common name is www.verisign.co.uk,
enter the complete common name, including www. If the common name is
just verisign.co.uk, do not include www. Do not include http:// or https://.
The pages are on a test server.
The
pages with the seal must be within the domain identified by the certificate's
common name. Loading the pages on a different site (including a test
server with a different domain name) will result in the seal not displaying
correctly or other error.
The script was corrupted.
Emailing
or opening the script in a word processing application can insert characters
and formatting, corrupting the script. Return to the installation page
and generate the script again. Copy the code from the seal installation
page and paste it directly into your HTML.
Other coding prevents the seal from displaying.
Test
the Web page's code to ensure that an image can appear. For example,
insert any static GIF image where the seal should display. Open the
page to confirm that the image appears.
Contact
VeriSign Customer Support
If these suggestions do not solve your problem and you’ve waited
24 hours, contact support@verisign.co.uk
with the following information:
- Your SSL Certificate
Order Number or your Common Name
- Code used for your
seal
- Link to a published
destination page for your seal
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